Help centre
Frequently asked questions
Quick answers about our products, policies and claims.
General
Use the online quote form, chat to us live on this website, call us or visit one of our offices in Lilongwe or Blantyre. An advisor will contact you with a personalised quote.
We serve clients across Malawi from our head office in Lilongwe and our office in Blantyre, and we are expanding our digital services to reach rural areas.
Products
We offer motor, property, agriculture, travel, liability, marine, engineering and miscellaneous insurance (personal accident, cyber and pet), micro-insurance and a wide range of contract and financial bonds.
Yes. Our micro-insurance policies, such as funeral, health and livestock cover, start from as little as MWK 500 per month.
Claims
Report your claim online through our Claims page, by phone, by WhatsApp or at any of our offices. You will receive a claim reference number to track progress.
Go to Claims → Track a claim and enter your claim reference number with the phone number you used when reporting the claim.
Typically a completed claim form, your policy details, ID, photos of the damage or loss, a police report where applicable and repair quotations. Our team will confirm what your claim needs.
Policies & Payments
Our team will share the available payment options, including bank transfer and mobile money, when your policy is issued.
