Complaints Procedure

Our commitment

We aim to provide excellent service at all times. If you are unhappy with any part of our service, please let us know so we can put it right.

How to complain

1. Contact our customer service team by phone, email, chat or at any of our offices.
2. Give us your name, policy or claim number and details of your complaint.
3. We will acknowledge your complaint and keep you updated until it is resolved.

Escalation

If you are not satisfied with our response, you may ask for your complaint to be reviewed by senior management.